Refund policy

30 Day Money Back Guarantee

16.1 In addition to statutory consumer rights, Sparkery offers a voluntary 30 Day Money Back Guarantee.

16.2 Customers may request a return within thirty (30) calendar days of delivery if they are not satisfied with their purchase.

16.3 Returned products must:

  • Include supplied accessories where reasonably possible

  • Be returned in reasonable condition

  • Not be intentionally damaged

16.4 Refunds will be processed following inspection of returned items.

16.5 This guarantee is offered in addition to and does not replace or limit any statutory consumer rights.

General Terms

16.6 If you are a consumer, the Consumer Contracts Regulations 2013 give you the legal right to change your mind and end the Contract for any reason. This 14 calendar day “cooling-off period” begins once your Order is complete and we send you the Order Confirmation, i.e. when the Contract is formed, and ends as set out below. You may also cancel for any reason before We send the Order Confirmation.

a) If the Goods are being delivered to you in a single instalment, the cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the Goods.

b) If the Goods are being delivered in separate instalments on separate days, the cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of Goods.

16.7 If you wish to end the Contract for this reason, you must inform Us within the cooling-off period. You may inform Us in any way you wish (including by email, post, or telephone). Please state that you want to cancel and end the Contract, providing your name, address, details of your Order and, where possible, your email address and telephone number. For your convenience, We also offer a cancellation form at www.sparkery.com/cancellation-form. Our contact details are provided above in Part 3.

16.8 Your cancellation notice is effective from the date on which you send it. Provided you send your cancellation notice or contact Us directly by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted.

16.9 Please note that this right to cancel may not apply in the following circumstances:

a) If the Goods are sealed for health or hygiene reasons and you have unsealed them after receiving them;

b) If the Goods consist of sealed audio or video recordings or sealed computer software on physical media and you have unsealed them after receiving them;

c) If the Goods are likely to deteriorate quickly through wearing them;

d) If the Goods have been personalised or custom-made for you;

e) If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.

17. Cancelling and Ending the Contract Because of Something We Have Done or Will Do

17.1 You may have the right to cancel and end the Contract because of something We have done or have informed you that We are going to do. This right to cancel applies in the following circumstances:

a) We have informed you about an upcoming change to these Terms of Sale that you do not agree to (see Part 5.1);

b) We have informed you about an upcoming change to the Goods that you do not agree to (see Part 8.4);

c) We have informed you about an error in the price or description of the Goods and you do not wish to proceed;

d) There is a risk that delivery of the Goods will be substantially delayed due to events outside of Our control (see Part 13.3);

e) You have a legal right to end the Contract because We have done something wrong (including where We have not delivered the Goods on time and the circumstances in Part 13.7 or 13.8 apply).

17.2 If you cancel and end the Contract for any of the reasons set out in this Part 17, the Contract will end immediately and you will receive a full refund for any Goods which have not yet been provided. You may also be entitled to compensation.

17.3 If you wish to end the Contract for this reason, you may inform Us in any way you wish (including by email, post, or telephone). Please state that you want to cancel and end the Contract, providing your name, address, details of your Order and, where possible, your email address and telephone number. For your convenience, We also offer a cancellation form at www.sparkery.com/cancellation-form. Our contact details are provided above in Part 3.

18. Returning Goods After Cancelling and Ending the Contract

18.1 Subject to your right to partially cancel your Order under Part 13.9, if you cancel and end the Contract for any reason after Goods have been dispatched or delivered to you, you must return the Goods to Us or arrange for their collection. Please contact Us using the details provided above in Part 3 for a return label or to arrange collection.

18.2 If you are exercising your right to change your mind under the cooling-off period as set out in Part 16, you must return the Goods to Us no more than 14 calendar days after the day on which you informed Us that you wish to cancel.

18.3 We will cover the costs of returning the Goods to Us in the following circumstances:

a) The Goods are faulty or misdescribed;

b) You are cancelling and ending the Contract because of upcoming changes to these Terms of Sale that you do not agree to;

c) You are cancelling and ending the Contract because of upcoming changes to the Goods that you do not agree to;

d) You are cancelling and ending the Contract because We have made an error in the price or description;

e) You are cancelling and ending the Contract because there is a risk that delivery of the Goods will be substantially delayed due to events outside of Our Control;

f) You are cancelling and ending the Contract because you have a legal right to do so because We have done something wrong (including where We have not delivered the Goods on time and the circumstances in Part 13.7 or 13.8 apply);

18.4 In all other circumstances including where you are exercising your right to change your mind under the cooling-off period, you must cover the costs of returning the Goods to Us.

18.5 If you are responsible for the costs of returning the Goods to Us and We are collecting them, the cost charged to you will only be the direct cost to Us of collecting the Goods.

19. Refunds

19.1 All refunds due to you will be made using the same method used by you when paying for the Goods (unless you request an alternative that we agree with). You will be refunded the price paid for the Goods and for delivery, subject to the following limitations and deductions:

a) If you are exercising your right to change your mind under the cooling-off period, We may reduce your refund to reflect any reduction in the value of the Goods if that reduction has been caused by your handling of the Goods in a way that would not be permitted in a shop. If We issue the refund before inspecting the Goods and subsequently discover that you have handled them in this way, We may charge you an appropriate sum.

b) Standard delivery charges (i.e. the cheapest option available for your Order) will be refunded, but we do not reimburse premium delivery charges. If, for example, Our cheapest delivery option is 3-5 days, but you select 24-hours delivery, your refund for delivery charges will only be equivalent to the cost of the cheaper option.

19.2 All refunds due to you will be made as soon as possible. If you are exercising your right to change your mind under the cooling-off period, We will issue your refund within 14 calendar days of:

a) The day on which We receive the returned Goods;

b) The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier);

c) If We are collecting the Goods, the day on which you inform Us that you wish to cancel and end the Contract; or

d) If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel and end the Contract.

See full Terms & Conditions